Legal terms for account and wallet access
Our Legal notice explains the conditions attached to your account, including eligibility, phone verification, wallet records and requests to change personal details. Before account access, we may ask you to complete the stated verification step so the account record matches the details used for DANA, OVO,
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GoPay, QRIS, bank transfer or a virtual account. Access depends on local law, and where local law permits, the available lobby and account actions follow the rules shown on this page. We keep policy wording available from the Legal link in the account menu rather than
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hiding it behind a cashier screen. If a rule changes, we update the relevant wording and identify the practical effect on your account. You should check this page before opening an account and whenever you need to confirm how a wallet record, identity detail or access
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request is handled.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.